These are the most important principles that govern your relationship with buenas. The full legal text follows below.
You must be at least 21 years old to register and use buenas. This is a strict requirement under Philippine law. buenas reserves the right to request age verification documents at any time and to suspend accounts where the age requirement is not met.
buenas operates under PAGCOR licensing guidelines and is intended for use by players located in the Philippines. These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines.
All bonuses and promotions offered by buenas are subject to specific wagering requirements and validity periods. Attempting to abuse bonus terms — including multi-accounting or collusion — will result in forfeiture of bonuses and possible account suspension.
Each player is permitted to hold only one buenas account. Duplicate accounts are strictly prohibited. buenas reserves the right to close duplicate accounts and void any winnings associated with them without prior notice.
All transactions on buenas are processed in Philippine Peso (₱ PHP). Deposits via GCash, PayMaya, BPI, BDO, and Metrobank are subject to the terms of those respective payment providers. Withdrawals are processed to the same payment method used for deposit where possible.
buenas is committed to responsible gaming. Players can set deposit limits, session time reminders, and request self-exclusion at any time through their account settings. buenas encourages all players to gamble responsibly and within their means.
Important: By accessing or using the buenas platform at buenas.one, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. If you do not agree, you must not use the buenas platform.
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and buenas.one ("buenas," "we," "us," or "our") governing your access to and use of the buenas online gaming platform, including all games, services, promotions, and content available at buenas.one and any associated mobile or web applications.
By completing the registration process, making a deposit, placing a wager, or otherwise accessing any part of the buenas platform, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them. These Terms apply in addition to any game-specific rules, promotion terms, or supplementary policies published on the buenas platform, all of which are incorporated herein by reference.
buenas reserves the right to update or amend these Terms at any time. Continued use of the platform following the publication of any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.
You must be at least twenty-one (21) years of age to register for and use a buenas account. This requirement is strictly enforced in accordance with Philippine law governing online casino-style gambling. By registering, you represent and warrant that you are 21 years of age or older.
Age Verification: buenas reserves the right to request documentary proof of age at any time. Failure to provide satisfactory proof of age may result in the suspension or permanent closure of your account and the forfeiture of any pending withdrawals.
The buenas platform is intended for use by players located in the Philippines. It is your sole responsibility to ensure that your use of the buenas platform complies with all applicable laws and regulations in your jurisdiction. buenas makes no representation that the platform is lawful or available for use in jurisdictions outside the Philippines.
The following persons are not eligible to register for or use a buenas account:
To access the full range of buenas services, you must create an account by completing the registration process at buenas.one. You agree to provide accurate, current, and complete information during registration and to update such information as necessary to keep it accurate, current, and complete.
Each player is permitted to hold only one (1) buenas account. The creation of duplicate or multiple accounts by the same individual is strictly prohibited. buenas reserves the right to close all duplicate accounts and to void any balances, bonuses, or winnings associated with such accounts without prior notice or compensation.
You are solely responsible for maintaining the confidentiality of your buenas account credentials, including your username and password. You must not share your login details with any third party. buenas will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep your credentials secure. You must notify buenas immediately if you suspect any unauthorized use of your account.
buenas may require you to complete a Know Your Customer ("KYC") verification process before processing withdrawals or at any other time deemed necessary. KYC verification may require you to submit a government-issued photo ID (such as a Philippine passport, SSS ID, UMID, or driver's license), proof of address, and proof of payment method ownership. Failure to complete KYC verification within the timeframe specified by buenas may result in the suspension of your account and the withholding of pending withdrawals pending satisfactory verification.
All transactions on the buenas platform are conducted in Philippine Peso (₱ PHP). buenas does not charge currency conversion fees; however, your payment provider may apply their own fees or exchange rates. buenas is not responsible for any fees charged by third-party payment providers.
buenas currently accepts deposits and processes withdrawals via the following payment methods:
buenas reserves the right to add, modify, or remove accepted payment methods at any time without prior notice. The availability of specific payment methods may vary depending on your location and account status.
Minimum and maximum deposit amounts apply and are displayed at the point of deposit. buenas reserves the right to impose additional deposit limits on individual accounts for responsible gaming or compliance purposes.
Withdrawal requests are subject to KYC verification and compliance review. buenas aims to process approved withdrawal requests within the timeframes published on the platform, but does not guarantee processing times. Withdrawals will generally be returned to the same payment method used for the corresponding deposit. buenas reserves the right to request additional documentation before processing any withdrawal.
An account that has had no login activity for a continuous period of twelve (12) months will be classified as dormant. buenas reserves the right to apply a monthly dormancy administration fee to dormant accounts, as published on the platform from time to time. You will be notified before any dormancy fee is applied.
buenas offers various bonuses and promotions to eligible players from time to time. All bonuses and promotions are subject to specific terms and conditions, including wagering requirements, minimum deposit thresholds, game restrictions, and validity periods, which are published alongside each offer. In the event of any conflict between these Terms and the specific terms of a promotion, the specific promotion terms shall prevail.
Unless otherwise stated, bonus funds must be wagered a specified number of times before they or any associated winnings can be withdrawn. Wagering requirements and eligible games are detailed in the specific terms of each promotion. buenas reserves the right to void bonuses and associated winnings if wagering requirements are not met within the specified validity period.
buenas takes bonus integrity seriously. The following activities constitute bonus abuse and are strictly prohibited:
buenas reserves the right to void bonuses, cancel withdrawals, and close accounts where bonus abuse is detected, without prior notice.
buenas reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Promotions are available to eligible players only and may be subject to geographic, account-level, or other restrictions.
buenas offers a range of games including live casino tables, slot games, bingo, and sports betting markets. The availability of specific games may vary and is subject to change without notice. buenas reserves the right to remove or modify any game at any time.
All non-live casino games on the buenas platform use certified Random Number Generator ("RNG") technology to ensure fair and unpredictable outcomes. RNG systems are independently tested and certified by recognized third-party testing laboratories.
Live casino games are operated by third-party live dealer studios. The rules applicable to each live casino game are displayed within the game interface. buenas is not responsible for technical interruptions originating from third-party live dealer providers, though buenas will make reasonable efforts to resolve such issues promptly.
Sports betting markets, odds, and results are subject to the specific rules published in the buenas sportsbook. buenas reserves the right to void bets where an error in odds has occurred, where a market has been suspended, or where the integrity of an event is in question. All sports betting decisions made by buenas are final.
In the event of a game malfunction, system error, or technical fault, buenas reserves the right to void affected bets and return stakes to the relevant player accounts. buenas will not be liable for any losses arising from game malfunctions beyond the return of the original stake.
You agree that you will not engage in any of the following prohibited activities while using the buenas platform:
Consequences: Engaging in prohibited conduct may result in immediate account suspension or permanent closure, forfeiture of all balances and pending withdrawals, and referral to relevant law enforcement or regulatory authorities where applicable.
All content on the buenas platform — including but not limited to text, graphics, logos, game assets, software, audio, video, and the overall design and layout of buenas.one — is the property of buenas or its licensors and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the buenas platform for your personal, non-commercial entertainment purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the buenas platform without the prior written consent of buenas.
The buenas name, logo, and all related marks are trademarks of buenas.one. Nothing in these Terms grants you any right to use any buenas trademark, trade name, or logo.
buenas collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at buenas.one/privacy-policy. By using the buenas platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.
buenas implements industry-standard security measures, including 256-bit SSL encryption, to protect your personal and financial data. However, no method of electronic transmission or storage is completely secure, and buenas cannot guarantee absolute data security.
buenas may be required to disclose your personal data to regulatory authorities, law enforcement agencies, or other third parties where required by law or where buenas reasonably believes such disclosure is necessary to protect the rights, property, or safety of buenas, its players, or the public.
buenas is committed to promoting responsible gaming and takes its duty of care to players seriously. buenas provides the following responsible gaming tools to all registered players:
If you believe you may have a gambling problem, buenas encourages you to make use of these tools and to seek support. buenas enforces a strict 21+ age policy and does not permit gambling by minors under any circumstances.
For more information on responsible gaming, please visit our Responsible Gaming page.
To the fullest extent permitted by applicable law, buenas and its officers, directors, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the buenas platform, including but not limited to:
buenas's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the platform shall not exceed the total amount deposited by you into your buenas account in the thirty (30) days immediately preceding the event giving rise to the claim.
Nothing in these Terms shall limit or exclude buenas's liability for fraud, gross negligence, or any other liability that cannot be excluded or limited under applicable Philippine law.
You may close your buenas account at any time by contacting the buenas support team. Upon closure, any remaining real-money balance (excluding bonus funds subject to incomplete wagering requirements) will be returned to you via your registered payment method, subject to completion of any outstanding KYC verification.
buenas reserves the right to suspend, restrict, or permanently close your account at any time and without prior notice if buenas reasonably determines that:
In the event of account closure by buenas for cause, buenas reserves the right to withhold any balance pending investigation and to forfeit bonus funds and associated winnings where a breach of these Terms has been established.
buenas reserves the right to amend these Terms at any time. Where changes are material, buenas will provide reasonable notice to registered players via email or a prominent notice on the buenas platform. The date of the most recent revision is indicated at the top of this page.
Your continued use of the buenas platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the platform and may request account closure in accordance with Section 12.1.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.
In the event of a dispute between you and buenas, you agree to first contact the buenas support team to seek an informal resolution. If the dispute cannot be resolved informally within thirty (30) days, both parties agree to submit to the exclusive jurisdiction of the competent courts of the Philippines.
Nothing in this clause shall prevent buenas from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or to prevent irreparable harm.
If you have any questions about these Terms & Conditions, or if you wish to raise a complaint or dispute, please contact the buenas support team: